Welcome to the Four Hills Village Homeowners' Association
Established 1970.
In response to questions on calling APD
From: Jill Garcia, Crime Prevention Specialist
Foothills Area Command, APD, 332-5240
“One for All and All for One”
I am often asked the difference between calling 242-COPS, 911 and 311. I hope the information below will clarify that with you:
242-COPS (2677):
Situations where a person’s life or property is not in danger – (no injuries, offenders are not at or near the scene, there are no witnesses or suspects but a police officer is still needed). You have the option of being anonymous on 242-COPS calls. You can request to speak with the officer who responds
911:
Emergencies only – A person’s life or property is in immediate danger, a crime is being committed; fires, medical emergency, injuries. Enhanced 911 enables operators to find the location of the caller; the calls can be traced if the caller hangs up. Hearing impaired persons can access 911 via TDD. Calls from outside the city limits are answered by the Sheriff. Calls from KAFB and UNM are answered by their agencies 911 calls are free on pay phones.
311 (Citizens’ Contact Call Center)
These operators handle almost everything else, city-wide! Reference numbers are offered for tracking purposes or follow-up calls. Ex: weeds, litter, dumped shopping carts, large items, graffiti, zoning or code enforcement inspectors, dates and times for city events, etc.
From: Jill Garcia, Crime Prevention Specialist
Foothills Area Command, APD, 332-5240
“One for All and All for One”
I am often asked the difference between calling 242-COPS, 911 and 311. I hope the information below will clarify that with you:
242-COPS (2677):
Situations where a person’s life or property is not in danger – (no injuries, offenders are not at or near the scene, there are no witnesses or suspects but a police officer is still needed). You have the option of being anonymous on 242-COPS calls. You can request to speak with the officer who responds
911:
Emergencies only – A person’s life or property is in immediate danger, a crime is being committed; fires, medical emergency, injuries. Enhanced 911 enables operators to find the location of the caller; the calls can be traced if the caller hangs up. Hearing impaired persons can access 911 via TDD. Calls from outside the city limits are answered by the Sheriff. Calls from KAFB and UNM are answered by their agencies 911 calls are free on pay phones.
311 (Citizens’ Contact Call Center)
These operators handle almost everything else, city-wide! Reference numbers are offered for tracking purposes or follow-up calls. Ex: weeds, litter, dumped shopping carts, large items, graffiti, zoning or code enforcement inspectors, dates and times for city events, etc.
